Never Lose a Customer Again with Joey Coleman | Jake & Gino Show
In this insightful discussion with Gino, renowned customer experience expert Joey Coleman shares some enlightening thoughts on employee retention, engagement, and the future of work. Joey reveals how leaders can improve engagement by defining employees' roles in the future and creating a future org chart. He also emphasizes the importance of consistent one-on-one meetings with employees and the consequences of canceling these meetings.In this insightful discussion with Gino, renowned customer experience expert Joey Coleman shares some enlightening thoughts on employee retention, engagement, and the future of work. Joey reveals how leaders can improve engagement by defining employees’ roles in the future and creating a future org chart. He also emphasizes the importance of consistent one-on-one meetings with employees and the consequences of canceling these meetings.
Joey addresses common misconceptions about millennials in the workforce and why blaming them for issues in the workplace is unjustified. He presents data-backed facts to debunk common myths about millennials and provides a fresh perspective on employee loyalty.
Watch the full video to hear Joey’s advice on leadership, his thoughts on how employers have contributed to current issues in the workplace, and his insightful recommendations on improving both employee and customer experiences. Don’t forget to get his books “Never Lose a Customer Again” and “Never Lose an Employee Again” for more in-depth insights.
Visit our website and Joey’s (joeycoleman.com) for more resources on customer and employee experiences.
Chapters:
00:00 – Intro
01:27 – Why Did You Write The Book?
04:16 – An Exemplary Company
10:02 – Joey Coleman and the 8 phases to the Employee Journey
16:29 – The Affirm Phase, A Case Study
23:07 – When Should A Company Implement the Employee Journey?
30:39 – Where Does Joey Coleman See Leaders Failing?
34:07 – Have the Times Made Worker Mentalities Change?
38:27 – Where Can You Learn More About Joey Coleman or Reach Out to Him?
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